| Except as otherwise expressly stated in writing
by Party Poker, the following terms and conditions set forth
the rules and procedures that govern all Players’ rights in the
event of disconnection and game cancellation:
Disconnect protection
is a tool implemented to protect players in the event that their
internet connection is inadvertently lost while involved in a
pot. If a player does become disconnected, that player will be
allowed to continue in the hand (provided he or she has
Disconnect Protection available) and contest that portion of the
pot that he or she had become financially involved in up to the
point of disconnection.
We strive to
offer the best Disconnect Protection to our players. Our goal is
to protect players while also maintaining appropriate checks so
that the protection shall not be misused.
Disconnect protection is
in no way intended to be used for any purpose other than a
genuine disconnect. Any misuse of this policy by intentionally
disconnecting from the poker site may result in; forfeiture of
any monies won, tournament disqualification, the loss of the
disconnect protection privilege or expulsion from the site.
Our software is designed
to detect whether a Player had a genuine disconnection before
giving the disconnect protection to him. If a Player tries to
get disconnect protection by simply not acting on his/her turn
and getting "timed out", he/she is deemed to have folded.
Players MUST accept
the risk of disconnection. Disconnections can and do occur. (Log
back on and continue play as quickly as possible). To limit
potential disconnection difficulties, please consult with your
ISP as to what measures can be initiated to help reduce this
risk. At no time will Party Poker assume responsibility for
disconnected players regardless of cause.
If a Player is
disconnected during the play of a hand and has disconnect
protection available, that protection will kick in and the
player will be able to contest that part of the pot in which
they had invested money (and can win whatever is in the pot at
the time of the disconnect).
We reserve the right to alter this policy and render final
decisions on all matters herein at our sole discretion. Policy
changes and relevant decisions will be communicated accordingly
via Party Poker via electronic and/or written means.
We reserve
the right to render final decisions on all matters herein at our
sole discretion. Decisions will be communicated accordingly via
Party Poker via electronic and/or written means.
Live Game Disconnect Protection:
Disconnect Protection
resets are allowed three times in a 7 day period for live game
play. This means that before Party Poker successfully
processes a player's reset request; we will determine whether
the Player has used up his or her quota of resets. If the player
has, Party Poker will not reset the protection automatically.
Each player is
limited to the use of 8 Disconnect Protections (3 resets) within
a 7 day period for live game play.
A Player may request
for a disconnect protection reset by using either of the
following two methods:
Go to Lobby --> Click
on 'Options' --> Click on ‘Reset Disconnect-Protect’; OR
While at the table,
click on the 'Dealer's Chip Tray' to get the options. One of the
options is ‘Request Disc. Protect’. Just click it to send a
reset request to us.
On the successful
resetting of a Player's Disconnect Protection count, the Player
will receive a confirmation
Tournament Game Disconnect Protection:
Each player is
allocated one (1) Disconnect Protection in the case of
disconnect for each tournament that they play. The tournament
disconnect quota is separate from the disconnect quota for live
game play.
Once a player has
exhausted his Disconnect Protection in a particular tournament,
that player will not have the ability to reset the protection
and will not be protected from disconnect for the remainder of
that tournament.
If for any reason a
Player loses his/her connection, play will continue. Blinds and
antes will continue to be posted automatically in tournaments. A
Player should log back on as soon as possible to continue play.
Players will be
blinded/anted out of the tournament if they do not reconnect.
Game cancellation policy:
- REAL MONEY GAMES: Each player will be refunded back
the exact amount of money he or she had at the start of the
hand at the time of cancellation.
- PLAY MONEY GAMES: Each player will be refunded back
the exact amount of chips he or she had bought in when he or
she took the seat at the table. This is done because we do not
record ALL play money hand information.
- SINGLE TABLE TOURNAMENTS: If a Tournament is
cancelled due to technical issues, any Player who was
eliminated prior to this time will lose his or her buy-in and
entry fee. The remaining Players will be refunded their
Buy-ins and Entry fees and will equally divide up the Buy-in
monies from the Players already eliminated, regardless of the
chip standing when the tournament was halted.
- MULTI TABLE TOURNAMENTS: If a Tournament is
cancelled due to technical issues the following refund policy
will be implemented: Eliminated Players at time of
cancellation will not be refunded their Buy-In (Amount which
goes to the Prize Pool) or Entry Fee (Amount the house takes).
- Players still in the tournament at time of cancellation
will be refunded as follows:
- 50% of Prize Pool will be distributed equally between all
players still in the tournament at the time of cancellation.
- 50% of Prize Pool will be distributed on a percentage
basis at time of cancellation based on their chip count.
- Their entry fee. (For ex. $3 in a $30+$3 tournament)
All use of Party Poker is further governed by the
Party Poker Terms & Conditions of Use.
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