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At Online Poker, we
believe that we are only as good as our customers know us to be.
Therefore, the highest level of integrity is the only standard
by which the Party Poker software can operate.
- Fairness
The software employs algorithms and practices to ensure total fairness to
every player. The Random Number Generation (RNG) system
operates at the highest level of encryption and randomness, to
ensure fairness without exception.
- Transaction Processing
Party Poker adheres to all laws in its jurisdiction
pertaining to transactions, and additionally
abides by accepted transaction standards of internationally
recognized banking institutions.
- Payouts
Online Poker and
Party Poker is committed to prompt payment of customer
withdrawals.
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Our commitment is to our
customers. Online Poker abides by these principles of customer
care:
- Privacy and Data Protection
Our data encryption systems operate at the highest levels
possible, ensuring total data integrity. Party Poker
maintains a full time staff specifically for fraud detection
and elimination. Customer information is never sold, rented,
or shared in any way with any third party.
- Truth in Advertising
Online Poker and
Party Poker is truthful and forthcoming in all advertising
and promotions. All published information about our operations are truthful and complete as they pertain to
customer policies and relations. Game instructions and
rules, online poker room rules and registration procedures are
made available online to the public.
- Commitment to Customer Service
The highest priority at Online Poker and Party Poker is customer
satisfaction. Thus, Customer Care Representatives are
available 24 hours a day, 7 days a week year round, to offer
technical support, aid in dispute resolution, and answer
questions.
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Being a responsible
company means being an active part of a larger community: its
people, its institutions, and its values. To this end,
Online Poker is dedicated to:
- Limiting Access by Minors
The
Party Poker software requires that new customers declare that they
are of lawful age in their respective jurisdiction, and we
pursue reasonable measures to verify this information.
- Controlling Compulsive Gambling
Compulsive gambling benefits no one, not even an online poker
room ultimately. Online Poker and Party Poker is committed to detecting and
reducing compulsive gambling. We are constantly working to
institute player tracking and controls to limit gambling
patterns that have gotten out of control.
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